Business Case Builder

Brief background of the process in which the project is about to start (explain the process in simple terms which everyone can understand) Example: The Study100on100 Customer Support Team has been managing and resolving 100+ student support queries per day across various service categories since January 2026

What is the current problem in the process? (Note: quantify the problem, must include numbers) Example: The current average resolution time for student support queries is 90 minutes, compared to the target of 60 minutes.

What are the consequences of not doing it now?

Why is this project important now?